Shipping Policy
At Elitesaw, we want the journey from choosing a new plush animal to seeing it arrive at your door to feel simple and easy. Whether you've chosen a flying animal, a land-dwelling creature, or something inspired by marine life, we take care in preparing each order for its journey.
Order Processing
Orders are generally prepared and processed within 2–5 business days after payment has been confirmed.
Once your order ships, you'll receive a shipping confirmation with tracking information when available. During holidays, promotions, or particularly busy periods, processing may occasionally take a little longer.
Where We Ship & Delivery Times
We ship across the United States and to selected international destinations. Delivery times below are estimates and refer to the transit period after your order has been processed and shipped.
United States — 48 Contiguous States
Estimated delivery: 3–7 business days
Alaska & Hawaii
Estimated delivery: 5–10 business days
Canada
Estimated delivery: 5–10 business days
United Kingdom
Estimated delivery: 7–15 business days
Europe
Estimated delivery: 7–15 business days
Australia & New Zealand
Estimated delivery: 8–18 business days
Asia
Estimated delivery: 7–18 business days
Other International Destinations
Estimated delivery: 10–20 business days
Please note that these are estimated delivery windows, not guaranteed dates. Actual delivery may vary depending on the destination, carrier network, weather, public holidays, customs clearance, and local delivery conditions.
Shipping Costs
For orders within the United States, available shipping options and any applicable shipping charges will be shown at checkout.
For international orders, shipping costs are calculated according to the destination, package size, weight, and shipping service available for the order. The applicable cost will be displayed before you complete your purchase.
If a free-shipping promotion or other shipping offer applies to your order, the terms shown at checkout will take precedence.
Shipping Carriers
Depending on the destination and the most suitable service for your order, Elitesaw may use USPS, UPS, or FedEx.
The carrier may vary depending on the delivery address, package size, and service availability. We select the shipping option best suited to each order.
Tracking Your Order
Once we hand your package to the carrier, we'll provide tracking information when it's available. You can use the tracking number to follow your order as it makes its way to you.
Tracking information may take a little time to become active after the carrier receives the package. This is normal and does not necessarily indicate a problem with your shipment.
International Orders
International deliveries may need to go through customs before they can be delivered. The destination country manages customs processing, which may occasionally add time to the estimated delivery period.
Any customs duties, taxes, or other charges imposed by the destination country, where applicable, are generally the responsibility of the recipient unless otherwise stated at checkout.
Delivery Delays
We do our best to keep every order moving smoothly. Still, some delays can occur due to circumstances outside our control, including severe weather, carrier disruptions, public holidays, customs processing, or incorrect or incomplete delivery information.
If your package is taking longer than expected, we recommend checking the latest tracking information first. If you still have questions or something doesn't look right, please get in touch with us at elitesawofficial@hotmail.com. We'll be happy to take a closer look and help where we can.
Thank you for choosing Elitesaw. We truly appreciate the opportunity to send a little more character and companionship your way.