Return Policy
We want you to feel comfortable choosing something from Elitesaw. We understand that a plush animal may not always be what you expected, so if you need to return an order, we’re here to make the process as straightforward as possible.
14-Day Return Window
You may request a return within 14 days of receiving your order.
If you would like to return an item, please contact us within these 14 days at elitesawofficial@hotmail.com. Returns requested after 14 days may not be accepted.
Return Conditions
To be eligible for a return, the item should meet the following conditions:
- The item must be unused and in its original condition.
- Return it with its original packaging, tags, and accessories, where applicable.
- The item must not have been washed, altered, damaged, stained, or otherwise used.
- Package the item securely to protect it during return shipping.
For hygiene and product-quality reasons, items that have been used, washed, damaged after delivery, or returned without the original packaging may not be eligible for a refund.
If you received an item that is damaged, defective, or different from what you ordered, please get in touch with us as soon as possible. We’ll review the situation and work with you on an appropriate solution.
How to Start a Return
The return process is simple:
Step 1 — Contact Us
Send an email to elitesawofficial@hotmail.com within 14 days of receiving your order.
Please include your order number, the item you would like to return, and the reason for the return. If the item arrived damaged or there is an issue with the product, please include a few clear photos so we can understand what happened.
Step 2 — Wait for Return Instructions
Our team will review your request and reply with the return instructions, including the return address if your return is approved.
Please do not send an item back before receiving return instructions from us, as an unauthorized return may not be processed.
Step 3 — Pack the Item Carefully
Place the item securely in suitable packaging. Whenever possible, please use the original packaging to help protect the plush during transportation.
Step 4 — Ship the Return
Send the package using the return method our team provided. We recommend keeping your shipping receipt and tracking information until the return is complete.
Unless the item is damaged, defective, or incorrect, return shipping costs are generally the responsibility of the customer.
Step 5 — Return Review
Once we receive the returned item, we’ll inspect it to make sure it meets the return conditions outlined above.
If we approve the return, we’ll begin processing your refund.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to process the refund after we issue it. The exact time can vary depending on the payment method and financial institution.
Original shipping charges, may not be refundable unless the return is due to an incorrect, damaged, or defective item.
Damaged or Incorrect Items
We want every Elitesaw order to arrive safely and as expected.
If your order arrives damaged, defective, or contains the wrong item, please get in touch with us at elitesawofficial@hotmail.com as soon as possible after delivery. Include your order number and clear photos of the item and packaging where possible.
We’ll review the details and work with you to find the most appropriate solution, which may include a replacement or refund.
A Small Note
We handle every return individually because we understand that not every situation is the same. If you’re unsure whether your order qualifies for a return, please feel free to reach out before sending anything back.
We’re always happy to take a look and help you find the best way forward.